Recently, it has been revealed that several EA Sports accounts were compromised by hackers via phishing techniques. The threat-actors exploited EA’s live chat, targeting high-profile players for account takeover. The attackers utilised social engineering methods, exploiting errors within the customer experience team and using this to bypass two-factor authentication.
As a result, EA has released their strategy on how to prevent similar issues going forward and better secure player accounts. The steps are outlined below:
 
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